Manerba del Garda · Lake Garda

Frequently Asked Questions (FAQ)

Villenpark Sanghen is located in Manerba del Garda, on the western shore of Lake Garda, with direct water access. The property offers apartments, camping pitches and glamping in a natural setting just a short walk from the lake, open from 13 May to 13 September.

It is designed for families, couples and guests travelling with pets — with three pools, a restaurant, a tennis court and mooring facilities for guests arriving by boat.

On this page you will find answers to the most frequently asked questions.

1. Bookings

How can I book?

You can book directly on our website through the online booking system, or by sending a request via the contact form. You can also write to us at info@villenparksanghen.com or call +39 0365 5531.

What deposit is required?

Upon booking confirmation, a deposit of € 250 is required. Payment details are provided in the booking proposal.

When do I pay the balance?

The balance is due within 2 days of check-in and can be paid in advance by bank transfer or credit card through the online guest area.

What are the cancellation conditions?

Cancellation conditions vary depending on the rate chosen. Please refer to the specific conditions in your booking proposal. For cancellations between 14 and 7 days before arrival, 75% of the total is retained; for cancellations from 7 days before arrival or in case of no-show, 100% is retained. It is also possible to take out BeSafe Plus travel insurance, which covers cancellation for documented reasons (www.travel.besafesuite.com/insurances/besafe-interruption).

Can I request a specific apartment?

You can express a preference at the time of booking. We will do our best to accommodate you, but we cannot guarantee a specific unit number. The assignment of the unit is confirmed upon arrival.

Is there a minimum stay?

The minimum stay varies depending on the type of accommodation and the period. For specific information, please check availability in the online booking system or contact us directly.

Is a security deposit required?

Yes, a security deposit of € 200 is required at check-in, charged to a credit card. The amount is fully refunded at check-out after inspection of the accommodation.

2. Arrival and departure

What are the check-in and check-out times?

Apartments are available from 17:00 to 19:00 on the day of arrival. Check-out must take place by 10:00 on the day of departure. For pitches, check-out is by 12:00; beyond this time, an additional night will be charged.

Can I arrive before 17:00?

You can arrive earlier and use the common areas, pools and beach. Luggage can be left until the apartment is ready.

Can I arrive after 19:00 or during the night?

The reception is open from 8:30 to 19:00. For arrivals after this time, please contact us in advance to arrange key handover.

What are the reception opening hours?

The reception is open from 8:30 to 19:00.

What documents are needed at check-in?

At check-in, a photo ID is required for all adult guests, along with a valid credit card for the security deposit.

3. Apartments and accommodation

What types of accommodation are available?

Villenpark Sanghen offers one-, two- and three-bedroom apartments in various buildings within the village: Le Villette Bilocale and Trilocale, Casa Centrale Bilocale and Trilocale, Mimosa, Salici, Lago, Voliera, La Stalla, Tenda Luxury Lodge, 19B, Villa 1, Villa 2, Casa Linda piano terra, Mezzaluna and 9 Linda. Each type has different characteristics in terms of size, location and view. You can consult the interactive map on our website to find your way around.

What is included in the apartment?

All apartments are equipped with a living area and kitchenette (hob, fridge, crockery and basic utensils), private bathroom, satellite TV, air conditioning, free Wi-Fi and garden furniture. Each apartment has an adjacent parking space.

Are bed linen and towels included?

Bed linen and end-of-stay cleaning are included in the price. Towels are available for hire at € 7 per person.

Is there air conditioning?

Yes, all apartments are equipped with air conditioning, and its use is included in the price.

Is parking included?

Yes, each apartment has a free parking space. If needed, additional parking is available within the village.

Is there Wi-Fi?

Yes, free Wi-Fi is available in all apartments and in the common areas of the village.

4. Camping and Glamping

What is the maximum length for caravans and motorhomes?

The maximum permitted length for caravans and motorhomes is 6.5 metres. Please let us know the dimensions of your vehicle at the time of booking.

Is it possible to use a barbecue?

Yes, the use of a barbecue is permitted directly on the pitch.

Is there a glamping area?

Yes, Villenpark Sanghen also offers glamping options. The Tenda Luxury Lodge accommodates 4 people and offers a fantastic lake view.

Can I book a private bathroom?

Yes, availability can be requested at the time of booking.

5. Pools and beach

How many pools are there and when are they open?

The village has three outdoor pools: the village pool (20×9 m) and the children's pool (25×10 m) are open from mid-May to mid-September; the large pool (25×12.5 m) is open in July and August.

Is a swimming cap compulsory?

No, a swimming cap is not required in our pools.

Are sunbeds by the pool free of charge?

Yes, sunbeds by the pool are available to guests free of charge.

How is the lake access?

Villenpark Sanghen has direct lake access via a staircase. The public beach is a few minutes' walk away. From here, a lakeside path leads to Porto Torchio in about 10 minutes.

Is there a SUP (stand up paddle) rental service?

Yes, SUP boards can be hired directly on the village beach. Paddle and life jacket are collected at reception.

6. Pets

Can I bring my dog or other pets?

Yes, pets are welcome in all types of accommodation at no extra charge. Please let us know at the time of booking.

Are there specific rules for dogs?

Dogs must be kept on a lead in common areas. Access to the green areas around the pools is permitted, but not directly poolside. For swimming with your dog, there is a dedicated beach approximately 800 metres from the village. Waste must always be collected.

7. Restaurant and services

Is there a restaurant?

Yes, there is a restaurant-pizzeria with bar service within the village. The restaurant offers typical local cuisine and pizzas, with options suitable for children too.

What are the restaurant opening hours?

The bar is open throughout the day. The kitchen is open at lunch and dinner. For exact times, please consult the notice board at the property or ask at reception.

Is half board available?

Yes, half board is available at € 30 per person per day (full meal) or € 24 per person per day (lighter meal). Children usually order à la carte. Please contact reception or indicate your preference at the time of booking.

Is there a minimarket?

Yes, the village has a minimarket where you can buy basic groceries, fresh bread and everyday essentials. For a larger shop, nearby supermarkets (Eurospar, Lidl) are reachable by car in a few minutes.

Is there a laundry?

Yes, a laundry service is available at reception.

8. Children and families

Is there a miniclub or children's entertainment?

Yes, during the season there is an entertainment programme with a miniclub, sports activities and tournaments. The programme is designed for children and teenagers of different age groups.

Is there a playground?

Yes, there is a small playground for children within the village.

Are cots or travel beds available?

Yes, it is possible to request a highchair or a travel cot. The highchair is free of charge; the travel cot costs € 4 per day.

9. Sport and activities

What sports activities are available?

The village has a tennis court, a small fitness area and three pools. Sports tournaments are organised in summer. Nearby, you can play golf, sail, windsurf, stand-up paddle and go hiking or cycling.

Is there a discount for golf and footgolf?

Yes, every guest of Villenpark Sanghen receives a 20% discount on entry to Colombaro Golf on the golf and footgolf course.

Is bicycle hire available?

Yes, bicycles can be hired through our partners. For information on availability and rates, please contact our reservations office or reception.

Can I practise water sports?

Yes, near the village it is possible to windsurf, sail, stand-up paddle and practise other water sports. Information and contacts are available at reception.

10. Boat mooring

Can I moor my boat?

Yes, Villenpark Sanghen has a mooring buoy field directly in front of the property and a small jetty for loading and unloading. Mooring at the buoy is available on request. The village slipway is suitable for boats up to 6.5 metres; for larger boats, a municipal slipway is available approximately 3 km away.

How much does mooring cost?

The mooring buoy is available at € 26 per day, including trailer parking. For bookings and availability, please contact reception or write to info@villenparksanghen.com.

Is there storage for SUP boards, dinghies or kayaks?

SUP boards, dinghies or kayaks can be stored with your own padlock in our garden in front of the beach.

11. Village rules

Is there a quiet time?

Yes, quiet time is from 23:00 to 07:00. During this period, noise and motorised vehicles within the village are not permitted.

Can I organise parties or private events?

No, organising parties, events or stag/hen parties within the village is not permitted.

How many cars are allowed per apartment?

Each apartment includes one parking space. Additional vehicles can be parked in the internal car park within the village.

Are electric scooters permitted?

Electric scooters and similar vehicles are only permitted in designated areas. Riding in pedestrian zones and play areas is not allowed.

12. How to get here and the area

Where is Villenpark Sanghen located?

The village is located at Viale Catullo 56, 25080 Manerba del Garda (BS), on the western shore of Lake Garda. It is approximately 30 km from the Desenzano del Garda motorway exit (A4) and approximately 45 km from Verona Villafranca airport.

How far is Gardaland?

Gardaland is approximately 40 minutes by car. Discounted tickets can be purchased at reception.

What other attractions are nearby?

A few kilometres from the village you can visit the Rocca di Manerba and the nature reserve, Salò with its lakeside promenade, the Vittoriale degli Italiani in Gardone Riviera, the Valtenesi wineries, the Isola di San Biagio and the numerous theme parks on Lake Garda.

Is there a public transport connection?

The nearest bus stops to the village are:

  • MANERBA – Pieve Vecchia, v.le Cavour
  • S. FELICE – via Zerneri, Carmine.

These stops are reachable from Desenzano del Garda train station via line LN007.

Is there a boat service on the lake?

Yes, the Navigarda ferry service connects the main towns on Lake Garda. The nearest ports are Portese or Porto Dusano. Timetables are available at reception.

13. Opening period

When does Villenpark Sanghen open and close?

Villenpark Sanghen is open from 13 May to 13 September 2026. Outside the season, we invite you to discover our agriturismo Il Colombaro in Salò, set among olive groves with a golf course, open all year round.

14. Payments and insurance

What payment methods do you accept?

For the deposit and balance of the booking, we accept credit/debit cards and bank transfer. On site (reception, restaurant, services), we accept cash, Visa/Mastercard and Maestro/Bancomat. American Express is not accepted.

What is BeSafe Plus insurance?

BeSafe Plus is a travel insurance that covers cancellation and interruption of stay for documented reasons, as well as medical expenses. It can be taken out at the time of booking. Detailed conditions are available at www.travel.besafesuite.com/insurances/besafe-interruption and are provided in the booking proposal.

Is it possible to get an invoice?

Yes, an invoice can be requested. Please provide your billing details at the time of booking.

Is there a tourist tax?

Yes, the Municipality of Manerba del Garda charges a tourist tax of € 1.60 per person per night, applicable from the age of 12. The amount is payable directly at the property.

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